In the Voice of the Customer series, we sit down with real Instacart Business users to understand what they do and how the Instacart Business platform supports their business ordering needs. At Instacart Business, we help deliver the supplies your business needs at the moment you need them. More importantly, we have technology to support operations teams who are responsible for keeping employees fed, facilities running, and guests happy, no matter how unconventional the setting.

We're spotlighting Alaska Icefield Expedition, and how their team uses Instacart Business to solve a shared challenge: getting the right supplies to the right place, on time, without pulling staff away from their customers.

Keeping Operations Stocked in Unique and Remote Settings

Zachary Morgan is the project manager at Alaska Icefield Expeditions, the largest sled dog tour operation in the state of Alaska. Based in Juneau, the company runs five camps across Southeast Alaska, with employees living and working on glaciers in some of the state's most remote terrain. Getting supplies to those camps is no small feat.

Built for Businesses That Don't Fit a Mold

Across Alaska Icefield Expeditions, Instacart Business delivers:

• Reliable on-demand delivery in diverse markets, from urban locations to remote Alaskan cities
• Multi-location account management with individual addresses and budgets
• Team member access controls with spend limits and approval workflows
• Cross-retailer price comparison in a single ordering experience
• Purchase history and receipt management to support expense tracking

What They Love About the Platform

For Zach, the introduction of Instacart Business features transformed how his team operates day to day. Before, he was the central bottleneck — expeditors at remote camps had to text in requests, and someone at headquarters had to place every order, route deliveries, and sort receipts manually. Now, the platform has changed that entirely.

After onboarding, their team leveraged:

• Multi-seat account setup with individuals ordering separately for each glacier camp
• Admin controls like spending limits and order approvals
• Real-time order visibility for remote expeditors
• Reliable delivery from local retailers in Juneau, covering groceries and camp essentials
  

Supporting Teams Where They Are

One of the most meaningful things Instacart Business has done for Alaska Icefield Expeditions is shift who has to carry the operational load.

"Being able to have the cooks order groceries themselves and have me approve it remotely is a great way to spread out job duties and give them a little more control." — Zachary Morgan, Project Manager, Alaska Icefield Expeditions | Instacart Business Customer

Whether you're supporting client-facing spaces or managing workplace hospitality across locations, Instacart Business helps you get the items you need — when you need them.

Visit us at www.instacart.com/busniess and get started by creating your free Instacart Business account today.

*Payment terms subject to application and approval