In the Voice of the Customer series, we sit down with real Instacart Business users to understand what they do and how the Instacart Business platform supports their business ordering needs. At Instacart Business, we help deliver the supplies your business needs at the moment you need them — even when those moments come with a 24-hour countdown, a last-minute itinerary change, and a professional sports team waiting on the tarmac.
Today, we're spotlighting Felipe Ortega, Catering Coordinator at Global Crossing Airlines, and how he uses Instacart Business to keep one of the country's most fast-paced charter operations stocked, on schedule, and ready for take off.
Global Crossing Airlines is a charter carrier, which means nothing about the operation is predictable. Flights change overnight. Passengers range from professional sports teams to pop stars, each with their own specific preferences.
Managing catering for 27 aircrafts, with plans to grow to 35 by the end of the year, requires quick logistics. Whether their catering for the professional hockey teams, collegiate basketball tournaments, a pro soccer squad, or a global tournament, every order has to land at the right terminal, at the right time, with exactly what was requested.
Why Global Crossing Relies on Instacart Business
For Global Crossing Airlines, the appeal of Instacart Business comes down to speed, flexibility, and reach. A single charter can originate or land anywhere in the country, which means their team might need to source supplies from Miami, Los Angeles, Boston, or any number of markets — often on the same day a flight is happening.
Managing the Books, on the Go
Between managing catering schedules for dozens of flights, Global Crossing Airlines also has to keep accounting clean. He relies on the Instacart Business dashboard to export receipts and maintain a paper trail.
After getting set up with Instacart Business, Felipe's team leveraged:
Priority and same-day delivery to accommodate last-minute flight schedules
Multi-retailer ordering to source hard-to-find items
Dashboard receipt export for accounting and expense documentation
Real-time price comparison across vendors before placing orders
Shopper communication tools to coordinate deliveries to FBOs and aviation centers
Rather than driving store to store, Global Crossing Airlines uses Instacart Business to place orders from multiple vendors simultaneously. His typical order for a single aircraft can range from standard snacks and beverages, to paper products, cutlery, decorations and other supplies.
Built for Operations That Can't Slow Down
Charter aviation runs on a different clock than most industries. A result from a sporting event can determine whether a team flies out the next morning — and it falls to someone like Felipe to make sure the plane is stocked by the time the players board.
Instacart Business gives Global Crossing the flexibility to place, modify, and track orders across markets without catering teams having to leave their desk or coordinate a pickup plan. For an operation this fast-moving, that kind of reliability isn't a nice-to-have. It's the whole point.
For charter aviation teams and other operations where timing is everything, Instacart Business delivers:
Get fast, reliable delivery from 1,800+ retail brands nationwide
Multi-retailer ordering to source specialty and everyday items in a single platform
Dashboard receipt management for accounting and expense documentation
Real-time shopper communication for precise delivery coordination
Scalable ordering that grows with your fleet and your needs
Keep Your Operation Moving with Instacart Business
Whether you're catering for two aircraft or twenty-seven, Instacart Business helps you get what you need — wherever your operation takes you.
Get started by creating your free Instacart Business account today.
