In the Voice of the Customer series, we sit down with real Instacart Business users to understand what they do and how the Instacart Business platform supports their business ordering needs. At Instacart Business, we help deliver the supplies your business needs at the moment you need them. More importantly, we support workplace teams who are responsible for keeping offices stocked, employees cared for, and operations moving, without the administrative headache. Today, we're spotlighting two marketing and tech services organizations, Monks and Forthea, and how their operations leaders use Instacart Business to manage everything from multi-city office pantries to last-minute team snacks.

Managing the Modern Workplace, One Order at a Time

For Melinda Estrada, Regional Lead at Monks, a global media marketing and technology services company, keeping offices stocked across North America is part of the job. Melinda manages regional offices from Venice, California to Toronto, Canada, coordinating supplies and office operations for locations where teams show up on rotating schedules under a return-to-office policy.

For Elizabeth Coulter, Administrative Assistant and Office Manager at Forthea, a digital marketing agency in Houston, Instacart Business became an essential tool shortly after she inherited her company's account. What started as a convenience quickly became a cornerstone of her day-to-day operations.

Why They Chose Instacart Business

For both teams, the combination of ordering flexibility and financial visibility made Instacart Business the right fit.

Melinda's team at Monks leans on advanced ordering to stay prepared, placing orders ahead of time so supplies arrive exactly when the office needs them, even when the team isn't in every day. The ability to manage multiple simultaneous carts across different purposes and locations has been a key operational unlock for her growing regional responsibilities.

Elizabeth at Forthea especially values scheduled delivery and the ability to add last-minute items right up until the delivery window, a feature that accommodates the reality of busy office life. She also relies on the invoicing tools to track past orders and manage expenses, and appreciates the 2% back on larger orders, which helps stretch the office budget further.

After onboarding, both teams leveraged:

• Advanced ordering to prepare for the upcoming week
• Multiple cart management for different teams and locations
• Priority delivery for time-sensitive needs
• Invoicing for budget tracking and expense management
• 2% back on orders $250+ Purchasing guides to support consistent, efficient reordering

Supporting Teams Across Multiple Locations

One of the most significant challenges for both Melinda and Elizabeth is coordinating deliveries across offices that aren't always fully staffed. For Monks' Denver location, Melinda relies on a day porter to receive deliveries, a necessity given the company's flexible RTO schedule. Instacart Business's delivery scheduling and real-time communication tools help ensure those handoffs go smoothly.

Elizabeth, meanwhile, uses the platform to plan ahead for time away, adding team members as administrators so the office never misses a beat when she's out.

For teams managing operations across cities, this kind of built-in flexibility isn't a nice-to-have. It's the whole point.

Built for How Marketing & Tech Teams Actually Work

As marketing and tech services companies navigate hybrid work, distributed teams, and evolving RTO policies, workplace operations leaders need tools that adapt with them.

Across both Monks and Forthea, Instacart Business delivers:

• Reliable scheduled and priority delivery across metro and regional markets
• Centralized invoicing and billing visibility for budget tracking and expense reporting
• Multi-user account access so teams can share ordering responsibilities
• Flexible ordering tools including advanced ordering, order guides, and reusable carts
• Business savings including credit lines and percentage back on qualifying orders
• Operational simplicity that scales with your team, whether you're managing one office or many

Simplify Workplace Operations with Instacart Business

Whether you're stocking a single office in Houston or coordinating pantry orders across regional sites from California to Canada, Instacart Business helps your team get the items you need, when you need them.

Get started by creating your free Instacart Business account today.